Knowledge Base

Within Teamwork.com, observers of a project are owner company users that can access and interact with the project like other users, however, they are only visible to external company users under certain conditions.

• People in the owner company will be able to see observers in the project's People area and in the People on this project section of the Dashboard Summary.
  
• People in external companies will need the profile permission to Manage People & Companies enabled in order to see observers listed in these areas.
  
• Owner company users can select observers to be notified on project items and can assign tasks and other project items to them.
  
• Observers are only fully visible to people in external companies who have the profile permission to Manage People & Companies enabled. Without this permission, external company users cannot assign observers to project or select them to be notified on project items.
  
• Some exceptions which make observers partially visible to external company users without the manage people permission:
  
• If an observer is assigned to a task, time log, or milestone, external company users who can see those items on the project will see the observer listed as the assignee.
  
• If an observer is added to a project team, they will then be visible to any people in external companies who can see those teams.
  
• If an observer comments on an item, their name, company, and avatar will be visible to everyone who has access to the comment details and comment chain.