Within Teamwork, you can specify how you would like messages that are sent via email to be posted, and if you would like to group them based on the subject.
To update this, click your profile icon in the top right of your site and select Settings from the dropdown menu.
In the Settings area, select the Email tab, where you will see a section for Similar Messages.
You have a couple of options to choose from for handling messages sent via email:
- Always add a new message
- Messages sent via email will always be added as a new message.
- Match similar messages by subject
- If an existing message with the same subject is found, this email will be added as a reply of the matched message.
Click the Change how these are processed option to switch between the two.
For more information, see: Managing Forwarded Messages