Within Teamwork, you can specify how you would like messages that are sent via email to be posted, and if you would like to group them based on the subject.
Click your profile avatar in the bottom left of your site and select Settings from the pop-out menu.
In the Settings area, go to the Email subsection where you will see a section for Similar Messages.
You have a couple of options to choose from for handling messages sent via email:
- Always add a new message
- Messages sent via email will always be added as a new message.
- Match similar messages by subject
- If an existing message with the same subject is found, this email will be added as a reply of the matched message.
Click the Change how these are processed option to switch between the two.
For more information, see: Managing Forwarded Messages