Available on Pro, Premium, and Enterprise plans.

Feature overview

What
Automatically log time from Desk tickets to Teamwork.com tasks.
Why
  • Ensure accurate reports and financials in Teamwork.com.
  • Align Desk activity with project work.
  • Reduce manual time entry for agents.
Who
  • All user types can log ticket time to tasks.
  • Site admins can set up, edit, or remove  automatic time tracking.
When
Use when tracking, invoicing, or analyzing profitability of Desk work.

Before you start

You can set up automatic time tracking to Teamwork.com in two ways:

Ticket level: Choose how each ticket logs its time.
Company level: Apply the same destination to all tickets from a company.
Tip
Choose ticket level for flexibility when the destination depends on ticket details. Choose company level for consistency across all tickets from a company.

Set up automatic time tracking

  1. Click your profile icon in Teamwork Desk's navigation menu.
  2. Select Settings.
  3. Under General, open the Time subsection (previously "Time Tracking").
  4. Scroll to the Log time to Teamwork.com section and toggle on Automatically log time to Teamwork.com.
    automatically log time to Teamwork.com toggle setting
  5. Choose how automatic logging applies: Ticket Level or Company Level (explained below).

Ticket level

Once you choose ticket level, an additional field appears where you must choose how time is logged:

  1. Click the Log the time to field and select Linked task.ticket level settings setup
  2. Click Save.

Company level

Once you select company level, enable your preferred time tracking option for each company.

Auto time logging settings screen with information about company selection
  1. Select People from Teamwork Desk's main navigation menu.
  2. Switch to the Companies tab.
  3. Scroll to the relevant company.
  4. Hover over the Log time to field.
  5. Click Enable automatic time tracking (or click the pencil icon to update a company's existing settings).
    Companies list screen with log time to field hover
  6. Scroll to Log time to Teamwork.com.
  7. Toggle on Enable automatic time logging to Teamwork.com.
    Company settings screen with automatic time logging setting toggle
  8. Choose to log time to Linked task.

  9. Click Save.

How it works

The table shows how time tracking works at ticket level and company level.

Option
Ticket level
Company level
Linked task
Logs time to the ticket’s linked task.
If multiple tasks are linked, the agent chooses one.
Logs all company tickets to the linked task.
If the task is deleted, logging pauses.
Keep in mind
  • Changing the task only affects future logs. Existing logs stay where they were unless moved manually.
  • If a linked task is deleted, logging pauses until you choose a new one.