Available on all plans.
What
Mark multiple selected tickets as read or unread.
Why
  • Keep inboxes tidy and highlight items that still need attention.
  • Support personal and team workflows without changing ticket status or assignment.
  • Enable quick triage during busy periods.
Who
  • Agents and admins with access to the ticket can change its read state.
When
  • When you want to return to a ticket later, mark it unread as a reminder.

Bulk mark tickets as read or unread

  1. Click Tickets in Teamwork Desk's main navigation menu.
  2. Select a tickets subsection (ex. an inbox or My Tickets) from the secondary navigation menu.
  3. Check the box on the left of each ticket you want to update.
    Ticket list with multiple tickets selected and the bulk toolbar visible
  4. In the bulk actions toolbar at the top of the list, choose Read status (Mark as read / Mark as unread).
    Bulk toolbar showing the 'Read status' menu with 'Mark as read' and 'Mark as unread' options

The selected tickets are updated to the chosen read state.