This feature is currently available in Early Access.
Feature overview
What
Send emails directly from tasks using your connected Gmail or Outlook account. Replies are automatically threaded back into the task.
Why
  • Communicate with clients through email.
  • Keep client communication connected to the relevant task.
  • Reduce missed context and duplicate work.
Who
  • Site admins can enable or disable the feature for the site.
  • Owner company standard users can connect a supported email account when the feature is enabled.
  • Users with task access can view email threads connected to the task.
When
Use Comments via Email when you need client input on task work but do not want to add the client directly to Teamwork.com.
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Send emails directly from tasks using your connected Gmail or Outlook account. Client replies are automatically threaded back into the task so everyone with access can follow the conversation.

This keeps client communication alongside the relevant work without requiring clients to log in to Teamwork.com.
Email conversations are visible to everyone with access to the task.

Enable Comments via Email

Site admins can enable Comments via Email from the site-level integrations area. Once enabled, users can connect their email account from My apps, under the Integrations tab.

  1. Click your profile icon and select Settings.
  2. Switch to the Integrations tab.
  3. Scroll to Comments via Email.
  4. Click Enable.
Only site admins can enable or disable features in site settings.

Connect your email account

After Comments via Email is enabled, connect your Gmail or Outlook account so Teamwork.com can send and receive emails on your behalf.

  1. Click your profile icon and select My apps.
  2. Scroll to Comments via Email in the Integrations tab.
  3. Click Connect email.
  4. Choose your Gmail or Outlook account.
  5. Review and approve the requested permissions.

Once connected, your email address is shown in the Comments via Email card. You can disconnect the account later from the same area.

Send an email from a task

Use the Email tab in a task to send emails to external recipients directly from Teamwork.com.

  1. Open the task.
  2. Scroll to the bottom of the task details panel.
  3. Select the Email tab.
  4. Add one or more recipients in the To field.
  5. Add CC or BCC recipients if needed.
  6. Review or update the subject line.
  7. Write your message using the comment editor.
  8. Send the email.

Use the Email tab for external communication. Continue using the Comments tab for internal collaboration.

Review email replies

When a client replies, the response is added to the existing email thread on the task. This keeps the conversation together instead of creating separate comments.
  • Email threads use a visual email indicator so they’re easy to distinguish from internal comments.
  • You can review the recipients associated with the email thread, including To, CC, and BCC details where available.
  • Continue the conversation by replying to the email thread directly from Teamwork.com.

Email attachments

You can include attachments in emails where supported. If a client sends a 20MB attachment, it is stored in the Teamwork Files tab under a Client Email folder.

Disconnect your email account

Disconnect your email account if you no longer want to send emails from Teamwork.com. 
  1. Click your profile icon and select My apps.
  2. Find Comments via Email.
  3. Select Disconnect.
  4. Confirm the disconnection.

If a user is removed or their OAuth token is revoked, existing threads become read-only.

Current limitations

  • Only Gmail and Outlook accounts are currently supported.
  • You can connect one email account at a time.
  • Email signatures aren’t currently supported.
  • Email conversations aren’t included in global search.
  • Emoji reactions and viewing the original email aren’t currently supported.
  • Internal @mentions don’t work in external emails. Mentions may be removed or you may be warned before sending.