✔
Available
on Grow and Scale
subscriptions. 1
Within Teamwork.com, you can set
up a custom
domain (URL) for your team to access your
site.
Before
you start
- Make sure the DNS record
you create for your custom domain is a
CNAME record. Do not use a Type A DNS
record.
- The Internet RFC states you cannot
set a CName
record for a root domain so we
recommend using a subdomain.
- If you also use Teamwork Desk, your custom
domain also applies to that URL — your
Desk URL becomes your custom domain with
/desk at the
end.
- If you downgrade your subscription to a plan that doesn't include custom domain support, your site address will be reset to the standard format.
Set up
your custom domain
The process to set this up involves adding
records in your DNS settings, so the person
who manages your website would usually be able
to do this for you:
- Create a CName record and point it to our
SSL server. You usually do this in a
control panel from the company you
registered your domain name with, such as
GoDaddy.com. The exact address will be
determined by your hosting so if you wish
check your site settings to make sure you
have the correct address.
- Verify the CName record is working by
visiting the URL for your new custom
domain in a browser - you should see a
Teamwork.com message.
- Log in to your Teamwork.com site at your
current address.
- Click your profile icon
and select Settings (if you're an owner
company site admin).
- In the General settings tab, click Edit under the Site URL field.
- Switch to Use custom domain and type/paste your new address (that you just set up the DNS records for) in the URL field.
- Click Save to update your settings.📝 Due to domain propagation, it can take a minimum of 24 to 48 hours for changes to take effect. During this time your site may be unavailable.
After your custom domain has been
successfully applied, visiting your
custom domain URL in a browser will direct you
to your Teamwork.com site.
1. Also
available on legacy
subscriptions: Premium,
Enterprise.