✔  Available on Grow and Scale subscriptions. 1

Within Teamwork.com, you can set up a custom domain (URL) for your team to access your site. 

Before you start

  • Make sure the DNS record you create for your custom domain is a CNAME record. Do not use a Type A DNS record.
  • The Internet RFC states you cannot set a CName record for a root domain so we recommend using a subdomain.
  • If you also use Teamwork Desk, your custom domain also applies to that URL — your Desk URL becomes your custom domain with /desk at the end.
  • If you downgrade your subscription to a plan that doesn't include custom domain support, your site address will be reset to the standard format.

Set up your custom domain

The process to set this up involves adding records in your DNS settings, so the person who manages your website would usually be able to do this for you:

  1. Create a CName record and point it to our SSL server. You usually do this in a control panel from the company you registered your domain name with, such as GoDaddy.com. The exact address will be determined by your hosting so if you wish check your site settings to make sure you have the correct address.
  2. Verify the CName record is working by visiting the URL for your new custom domain in a browser - you should see a Teamwork.com message.
  3. Log in to your Teamwork.com site at your current address.
  4. Click your profile icon and select Settings (if you're an owner company site admin).
  5. In the General settings tab, click Edit under the Site URL field.

  6. Switch to Use custom domain and type/paste your new address (that you just set up the DNS records for) in the URL field.
  7. Click Save to update your settings.
    📝 Due to domain propagation, it can take a minimum of 24 to 48 hours for changes to take effect. During this time your site may be unavailable.
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After your custom domain has been successfully applied, visiting your custom domain URL in a browser will direct you to your Teamwork.com site.

1. Also available on legacy subscriptions: Premium, Enterprise.