✔  Available on all subscriptions.

What
Enable two-factor authentication (2FA) for your Teamwork.com account.
Why
  • Enhance your account's security.
  • Reduce risk of account compromization. 
Who
  • Site owners and site admins (in the owner company) can manage their own 2FA settings and reset other users' 2FA.
  • Standard users, client users, and collaborators can enable and disable 2FA for their profile.
When
  • As a Teamwork.com user, you want to implement additional security protocols for your account.
  • As an owner company site admin, you need to reset another user's 2FA.
What
Enable two-factor authentication (2FA) for your Teamwork.com account.
Why
  • Enhance your account's security.
  • Reduce risk of account compromization. 
Who
  • Site owners and site admins (in the owner company) can manage their own 2FA settings and reset other users' 2FA.
  • Standard users, client users, and collaborators can enable and disable 2FA for their profile.
When
You want to implement additional security protocols for Teamwork.com.

Before you start

You need to install the Google Authenticator app on your device to set up and use 2FA:
 

Set up 2FA for your profile


Step 1: Enable 2FA in Teamwork.com

  1. Click your profile icon in Teamwork.com's main navigation menu.
  2. Select Edit my details.
  3. Switch to the Account tab.
  4. Click Enable beside the Two-factor authentication option.

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  5. Select your device type: iOS or Android.
  6. Click Continue. 

Step 2: Scan the QR code in the Google Authenticator app

💡 Download the Google Authenticator app on your device (if you haven't already).

  1. Open the Google Authenticator app on your phone.
  2. Click the plus icon.
  3. Select Scan a QR code.
  4. Scan the QR code shown in the setup screen in Teamwork.com.

Step 3: Finish the setup in Teamwork.com

  1. Return to the setup screen in Teamwork.com
  2. Click Continue to final step.
  3. Go to the Google Authenticator app and locate the security key listing associate with your Teamwork.com profile.
  4. Enter this 6-digit code into the field in Teamwork.com.

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  5. Click Verify.
  6. Click Finished, then Update to return to your site.

Turn off 2FA for your profile


  1. Click your profile icon in Teamwork.com's main navigation menu.
  2. Select Edit my details.
  3. Switch to the Account tab.
  4. Click Disable beside the Two-factor authentication option.

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  5. Open the Google Authenticator app on your phone.
  6. Locate the security key listing associate with your Teamwork.com profile.
  7. Enter this 6-digit code into the field in Teamwork.com.
  8. Click Submit.
  9. Click Update to return to your site.

Reset another user's 2FA

🔑 Site owners and site admins (in the owner company) can turn off other users' two-factor authentication.

If a user no longer has access to their authenticator app and can no longer use 2FA, you can turn off their 2FA setting, allowing them to set it up again.

  1. Select People in Teamwork.com's main navigation menu.
  2. Switch to the People tab.
  3. Click the pencil icon on a user's far right. 

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  4. Switch to the Account tab.
  5. Click Disable beside the Two-factor Authentication option.

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  6. Click OK to confirm.

The user's two-factor authentication is turned off.  An email notification is sent to the site owner, the administrator who is disabling the 2FA, and the person whose 2FA is being disabled.

They can set it up again via their profile settings (as outlined in the "Set up 2FA for your profile" section on this page).

📝 Turning off 2FA for your own profile requires you to input the security code from your Google Authenticator app. This applies to all users, including site admins.