Within Teamwork Desk you may at times need to move a ticket from one inbox to another.
To do this, open the ticket you wish to move. On the right pane you will see a ticket options area:
Select the 'Inbox' drop down which will display all inbox's you have created. Select the one you would like to move it to and then click save.
A message will then appear on the ticket advising where it was moved to and by who:
For more information see: Merging two or more tickets