Within Teamwork Desk you can import users via a .CSV file. For example a list of contacts from another email application.

To do this  click on your profile icon to the top right of the Desk navigation bar and choose 'Settings' from the dropdown:

In the settings area, go to the 'Company' tab and select 'Import Data' from the left pane:

In the import area, you will see an option to import customers:

When you choose the 'Import Now' button a window will appear where you can select your .CSV file:

You can download a sample file to use as a template if you wish from the are above. Once your upload is complete you will receive a confirmation email.

You can also upload customers from the Customer area of your Desk site.

Near the top right corner, you will see an upload cloud icon to import customers:

For more information see: Importing options