Within Teamwork Chat, you can update the
number of users included in your
subscription at any time.
This article
refers to accounts on legacy Teamwork Chat Pro subscriptions.
If you are subscribed to Teamwork Chat as part of your
Teamwork subscription, the number of Chat seats available directly correlates to the amount of users purchased for Teamwork. Please see here for more information.
Click your profile icon in the top right
of your site and select Subscription from the dropdown menu.
In the subscription area,
click the green Update subscription button to proceed with the
checkout process and update your
team size.
You will be directed to the
checkout area
where you can review your existing plan
and switch between monthly and annual
billing. Click the blue Current
Plan button to proceed.
In the order summary, you can
use the Users field on the
left to update the number of paid users
you
want to include in your
subscription.
You will need to
enter
your total team
size (both existing and
additional users), not
just the new users. For
example, if you have 20
users and are looking to
add 2 more, you will need
to set your team size as
22. Likewise, if you have
15 users and are looking
to remove 3, you will need
to set your team size to
12.
Note: You
will only be
charged for
the additional
users you are
adding to your
current plan for the
remainder of your current
billing cycle.
If you also
change the billing cycle
you are subscribed to, the
difference
in cost will
also be
reflected in
your
invoice.
Click Continue to
proceed to payment.
On the payment
details page, you can
add your card
information, contact
details, and billing
address. On the
right-hand side, you
will see a summary of
your order as well as
options for adding a
tax number (if
applicable) and
selecting a reference
for the
invoices.
Note: The
order summary will detail
your new overall
subscription total going
forward. You can see the
total amount due during
the checkout process for
the changes being made
your subscription in the
final confirmation step.
You will only be charged
for the additional users
you are
adding.
At the bottom of the
page, you can enter in your
billing information.
Click Continue to
review and confirm your order. You
will be brought to an order
confirmation page that displays a
summary breakdown of your order on
the left.
This summary includes your
new subscription total going
forward as well as the amount due
now which covers the changes
currently being made to your
subscription. This is the
prorated amount that will be
charged immediately to cover
the remainder of your current
billing
cycle.
To the right of the
order summary, you can:
- Agree with the terms of
service and privacy policy
(required).
- Enter a discount code (if
applicable).
Click Purchase
subscription to
complete the payment.
Note: You can make changes
to your subscription at any time.
Your site will update immediately
to reflect the changes. When
adding or removing users from your
subscription, payment adjustments
to your subscription will be
invoiced/credited
immediately.
For more information, see: Understanding Pro-Rata
Billing