Within Teamwork Projects, we send email notifications to your users for various actions performed on a project. If you or some of your users are not receiving these e-mail notifications you can try the following:

  • Check that a server-side spam filter is not blocking the e-mail
  • Check your e-mail client to see if the e-mails were flagged as junk or spam
If you find that a spam filter is blocking mail from Teamwork you may want to whitelist Teamwork.com as a safe sender of e-mail.

  • Add teamwork.com as a safe sender.
  • All Teamwork e-mails are sent using Sendgrid.com SMTP servers (smtp.sendgrid.net).
We have the following in place to help with e-mail delivery:

  • Dedicated IP Address for mail being sent: (198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81)
  • PTR Records mapping 198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81 to o2.mail.teamwork.com, o3.mail.teamwork.com, o6.mail.teamwork.com and o7.mail.teamwork.com
  • All mail is DKIM Signed for mail via DNS entries on teamwork.com
  • SPF records for mail via DNS entries on teamwork.com
  • All mail is sent with addresses from teamwork.com
  • All reply-to addresses to teamwork.com
One way of testing the deliverability of e-mails from Teamwork is to change your e-mail address to a Gmail e-mail address then send a notification to yourself. If the e-mail notification arrives, change back to your original e-mail address and contact your e-mail provider to ensure a server-side spam filter is not blocking the e-mails.

Review within your Teamwork account

Click on your profile icon in the top right corner of your site, and select 'Settings' from the dropdown menu:


From the Settings area, go to the Email tab. Here, you will see an option to view failed logs at the bottom of the page:



If there are mails within the failed log, please e-mail us through support@teamwork.com detailing the e-mail address that have issues and we will remove them from the listing. 

Note: Only site administrators in the owner company have access to the site settings.

For more information, see: Project notification settings