Within Teamwork Projects, we send email notifications to your users for various actions performed on a project.

If you or some of your users are not receiving these e-mail notifications you can try the following:

  • Check that a server-side spam filter is not blocking the e-mail
  • Check your e-mail client to see if the e-mails were flagged as junk or spam
If you find that a spam filter is blocking mail from Teamwork you may want to whitelist teamwork.com as a safe sender of e-mail:

  • Add teamwork.com as a safe sender.
  • All Teamwork e-mails are sent using Sendgrid.com SMTP servers (smtp.sendgrid.net).
We have the following in place to help with e-mail delivery:

  • Dedicated IP Address for mail being sent: (198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81)
  • PTR Records mapping 198.21.0.156, 167.89.85.224, 167.89.94.240, 167.89.91.48, 167.89.92.142, 167.89.90.81 to o2.mail.teamwork.com, o3.mail.teamwork.com, o6.mail.teamwork.com and o7.mail.teamwork.com
  • All mail is DKIM Signed for mail via DNS entries on teamwork.com
  • SPF records for mail via DNS entries on teamwork.com
  • All mail is sent with addresses from teamwork.com
  • All reply-to addresses to teamwork.com
One way of testing the deliverability of e-mails from Teamwork is to change your e-mail address to a Gmail e-mail address then send a notification to yourself. If the e-mail notification arrives, change back to your original e-mail address and contact your e-mail provider to ensure a server-side spam filter is not blocking the e-mails.

Review within your Teamwork account

Click on your profile icon in the top right corner of your site, and select Settings from the dropdown menu.


From the Settings area, go to the Email tab. Here, you will see an option to view failed logs at the bottom of the page.



If there are mails within the failed log, please e-mail us through support@teamwork.com detailing the e-mail address that have issues and we will remove them from the listing. 

Note: Only site administrators in the owner company have access to the site settings.

For more information, see: Project notification settings