Within Teamwork Desk, you may
sometimes encounter loading issues on smart inboxes that are
processing high volumes of tickets.
📝 This page relates to
the Classic Desk navigation
experience. In Teamwork Desk's navigation
redesign, currently in early release,
smart inboxes are now called custom
views.
If a smart inbox is not loading, go
to the inbox settings and
review the chosen conditions. Where possible,
make the conditions more specific in order to
narrow down the volume of matched
tickets.
- Possible adjustments include setting
additional conditions such
as Hours Since Last
Update or Hours Since
Ticket Created.
If you are still experiencing issues
loading a smart inbox, please email desk@teamwork.com for
further assistance. Please include details of
the error along with the name(s) of the
affected smart inbox(es).
For more information, see: Creating a Smart
Inbox