Within Teamwork Desk, you may sometimes encounter loading issues on smart inboxes that are processing high volumes of tickets.

📝 This page relates to the Classic Desk navigation experience. In Teamwork Desk's navigation redesign, currently in early release, smart inboxes are now called custom views.

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If a smart inbox is not loading, go to the inbox settings and review the chosen conditions. Where possible, make the conditions more specific in order to narrow down the volume of matched tickets.

  • Possible adjustments include setting additional conditions such as Hours Since Last Update or Hours Since Ticket Created.
If you are still experiencing issues loading a smart inbox, please email desk@teamwork.com for further assistance. Please include details of the error along with the name(s) of the affected smart inbox(es).

For more information, see: Creating a Smart Inbox