An automatic trigger allows for selected actions to automatically take place whenever a ticket is created or updated. When a ticket is created or updated, we will run any triggers whose conditions to run match the ticket. Note: each trigger will only run once on a ticket.

A Manual trigger is one that you can be applied by an agent inside of the Desk user interface on one or more selected tickets. Tickets that meet the criteria for the trigger will have the actions run against them. Administrators can choose if a manual trigger will be available to agents.