Within Teamwork Desk, you can apply triggers to various areas.
Conditions can be set based on a number of things:
- The Customer Email address
- The Customer Name (this is not case sensitive)
- Status of the incoming ticket
- Assigned person to that ticket
- The subject of the ticket
- Any attachments to that ticket
To set these conditions on a trigger, click on the your profile icon to the top right of the navigation bar and select 'Settings:
Near the top of the page select the 'Inboxes' area of settings:
Select the inbox which has the trigger you wish to edit and select triggers from the left pane:
When setting a trigger the conditions can be set on the second stage of the creation page.
For more information see: Setting an inbox trigger