Within Teamwork Desk, you can apply triggers to various areas.

Conditions can be set based on a number of things:

  • The Customer Email address
  • The Customer Name (this is not case sensitive)
  • Status of the incoming ticket
  • Assigned person to that ticket
  • The subject of the ticket
  • Any attachments to that ticket
To set these conditions on a trigger, click on the your profile icon to the top right of the navigation bar and select 'Settings:

Near the top of the page select the 'Inboxes' area of settings:

Select the inbox which has the trigger you wish to edit and select triggers from the left pane:


When setting a trigger the conditions can be set on the second stage of the creation page.

For more information see: Setting an inbox trigger