Within Teamwork Desk, you can perform various actions by creating a trigger.

The various options available include:

  • Send an Email
  • Add a note to the ticket
  • Change the Status of your ticket
  • Assign the ticket to a user
  • Add a Tag or Multiple Tags
  • Move the ticket to another inbox
  • Delete the ticket
  • Change the priority of the ticket
To set these actions on a trigger, click on the your profile icon to the top right of the navigation bar and select 'Settings:




Near the top of the page select the 'Inboxes' area of settings:


Select the inbox which has the trigger you wish to edit and select triggers from the left pane:

 

When setting a trigger the conditions can be set on the second stage of the creation page.



For more information see: Setting an inbox trigger