Within Teamwork Desk, you can perform various actions by creating a trigger.
The various options available include:
- Send an Email
- Add a note to the ticket
- Change the Status of your ticket
- Assign the ticket to a user
- Add a Tag or Multiple Tags
- Move the ticket to another inbox
- Delete the ticket
- Change the priority of the ticket
To set these actions on a trigger, click on the your profile icon to the top right of the navigation bar and select 'Settings:
Near the top of the page select the 'Inboxes' area of settings:
Select the inbox which has the trigger you wish to edit and select triggers from the left pane:
When setting a trigger the conditions can be set on the second stage of the creation page.
For more information see: Setting an inbox trigger