Within Teamwork Desk you may need to create a ticket within an inbox on behalf of a customer.
You can create this from under any of the inboxes that you are a part of such as the unified inbox:
You will then be able to enter the following details:
- Customer email
- Text Editor
- Assigned to
It's important to note you can also edit the subject line of a ticket, by simply clicking it:
For more information see: Creating a new ticket or message on behalf of the customer