Within Teamwork Desk you may need to create a ticket within an inbox on behalf of a customer.

You can create this from under any of the inboxes that you are a part of such as the unified inbox:




You will then be able to enter the following details:

  • Customer email
  • Subject
  • Text Editor
  • Inbox
  • Type
  • Source
  • Status
  • Assigned to
  • Tags
It's important to note you can also edit the subject line of a ticket, by simply clicking it: