Within Teamwork Desk, you can edit or delete
existing smart inboxes that have been created
on your site.
📝 This page relates to
the Classic Desk navigation
experience. In Teamwork Desk's navigation
redesign, currently in early release,
smart inboxes are now called custom
views.
To manage an existing smart inbox, go to the
Tickets area of your site.
Your smart inboxes are listed at the
top of the left sidebar in the Tickets area.
Hover over the smart inbox you want to manage
and click the settings cog.
A quick view panel will open with the current
settings for the smart inbox.
Click Edit smart inbox in
the top right corner to manage the smart inbox
settings. You will then be able to update the
smart inbox name, description, status,
conditions, and whether it's a shared
inbox.
Once you have finished editing the
inbox, you can either save the changes or save
and view the associated tickets.
Click the red Delete Smart
Inbox button at the bottom of the
screen to remove the inbox entirely.
Note: If an agent
referenced in any smart inbox conditions is archived, they will be
removed automatically from the smart inbox
setup.
For more information, see: Creating a Smart
Inbox