At times, people like to send tickets a number of times, the good news is within Teamwork Desk tickets can be merged. This can be done from within one of those tickets.
- Select the settings cog in the upper section of the ticket.
- Select the Merge Ticket option.
- A popup will be shown detailing other tickets from the same customer email address.
- Select the relevant ticket and merge tickets.
The tickets are now merged.
Note: Both tickets must be from the same customer and there is no way to undo this.