Within Teamwork Desk you may at times receive multiple tickets from a single customer all relating to the same issue.
If you find this happening you can merge all these tickets together into one from within one of those.
To do this, select the settings cog in the upper section of the ticket and select the 'Merge Tickets' option:
A popup will be shown detailing other tickets from the same customer email address :
Select the relevant tickets by ticking the boxes next to the ticket titles and then select 'Merge Tickets'.
The tickets will now be merged into one.
Note: Both tickets must be from the same customer and there is no way to undo this.
For more information see: Creating a ticket