Within Teamwork Desk, you can add new custom
ticket statuses in addition to the default
ones available.
To create a new ticket status, click your
profile icon to the right of the main
navigation bar and select Settings.
In the Settings area, go to the General
subsection and select Ticket
Statuses from the left
sidebar menu.
You will see a list of the default
statuses that are built into Teamwork
Desk. These statuses cannot be
removed.
To add a custom status, type the status name
into the Add ticket
status field below
the search bar and
click Add.
The new status will be added to your list of
ticket statuses. Hover over the status to
access the edit and delete options.
You can add a color to your custom
statuses via the edit pencil. Click the color
field below the status name and choose a color
from the palette. You can switch between hex,
rgba, and hsla using the arrows in the bottom
right of the palette.
When viewing tickets, you will see
the new status is available in the status
dropdown.
Once selected, the status will be
displayed on the ticket with your chosen
color.
For more
information, see: Deleting Custom Ticket Statuses