Within Teamwork Desk you can create a canned response to quickly reply to tickets. Canned responses are useful for quickly entering information that you may use frequently.



To add a canned response click on the your profile icon to the top right of the navigation bar and select 'Settings':


Near the top of the page select the 'Inboxes' area of settings:

Select the inbox you wish to create a canned response on and then select 'canned responses' on the left pane.


You will now have the option to create a new canned response to the top right of the screen. A list of current canned responses will also be present.


You can filter existing canned responses to more easily find existing ones.

When you have created a new canned response you can then insert it into a ticket by clicking the folder icon and selecting it from the list of ones created or search for one in the filter option:


You can also (permission dependent) save your current reply in a ticket as a canned response by selecting the 'Save as canned response' option.

Note: If you have created a canned response for an inbox it will not show as an option in your other inboxes unless you choose the share option when creating the canned response:



By default, only administrators in your Desk account can save and manage canned responses. To allow agents manage canned responses, you will need to update your company permissions:


In the 'Edit Company' section of the company settings, select the 'Agents are allowed to manage canned responses' permission: