Within Teamwork Desk, you can
customize which smart inboxes are displayed in
the Tickets area of your site.
📝 This page relates to
the Classic Desk navigation
experience. In Teamwork Desk's navigation
redesign, currently in early release,
smart inboxes are now called custom
views.
Showing or hiding individual
smart inboxes
In the Smart Inboxes subsection of
the left sidebar, click the filter icon at the
top of the list.
Using the checkboxes to the left of
each smart inbox, you can check the relevant
inboxes while unchecking the ones you want to
hide.
The list will automatically update
as you make your selections.
Note: When you hide
smart inboxes from this view, they will still
be returned if you search for them in the
smart inbox search field at the top of the
left sidebar.
Reordering smart
inboxes
You can also customize the order in
which the inboxes display in the left
sidebar.
Click the filter icon at the top of
the Smart Inboxes section and
click Edit. You can then click and
drag each inbox to its new position.
Click Done to apply the
changes.
For more information, see: Smart Inboxes