Note: This version of Teamwork Desk is
out our help
docs for the new version of Teamwork
Within Teamwork Desk, you can add a
custom domain for your Help Docs site.
Note: Changing a CNAME is done
through your domain provider (the company you
registered your domain name with
To enter a custom domain, click your
profile icon to the top right of the
navigation bar and select Settings.
Near the top of the page select the Help Docs area of settings.
Select General Settings
within the left pane.
The custom domain option is with the Basics area.
- Create the CName record
- Point the CName to our SSL server. You
usually do this in a control panel
from the company you registered your
domain name with, such as GoDaddy.com.
The exact address will be determined
by your hosting so if you wish check
your site settings to make sure you
have the correct address.
- Do not use a DNS A record for your
custom domain. The DNS record you need
to create is a CName record.
- Verify the CName record is working
- Once you have created the CName record
and you have verified it is now
pointing to your site (eg. Browse to
your custom domain in a browser and
you should see a Teamwork
- Update your Teamwork Desk site
- Log in to your Teamwork Desk account
and navigate to Settings > Help
Docs > Site > Settings (as