- Add details for your company name, your site name, and your web domain.
- Set the available global permissions for agents.
- Switch on or off the global features:
- Open tracking allows the agent to see when a ticket was viewed.
- “On hold” Do you want agents to have this option for tickets?
- Auto close old tickets, this closes tickets after 72 hours with no response.
- Teamwork.com Branding can be removed from users and customers.
- Set your timezone and preferred time format.