The first thing you need is an e-mail address (, this is the address that you want your clients to send their e-mails to.

Note: A user and an inbox cannot have the same e-mail address.

(These steps require the user to be an administrator.)

Steps to add to TeamworkDesk:

  • Select the Settings icon on the bottom left of your screen.
  • Choose the Inboxes option.
  • Select “Add Inbox.”
  • You will need to name the inbox and enter the relevant e-mail address (
  • Optional: You can choose users that have access to the inbox.
  • Choose “Next” and you will be brought to the forwarding set-up.

It is important to note that administrators will always be able to access an inbox, even if not selected in the User Access.