Within Teamwork Desk, you can change the customer associated with a ticket.
This may be helpful if you have a long ticket thread with more than one party involved and need to assign it to a new customer to continue.
When viewing an individual ticket, you will see a Customer section at the top of the sidebar to the right of the ticket.
Click the three dots to the right of the customer name and choose Change Customer from the dropdown menu.
When you select this option you can search existing customers to assign it to.
You can also choose to create a new customer and associating them with the ticket.
Once you select a different customer, the changes will be reflected in the Customer area of the sidebar.
The To field in the ticket reply area will also be updated to reflect the newly associated customer.
For more information, see: Inboxes