Within Teamwork Desk, you can save any filter you have set when using reports.



You can access filter by clicking the filter icon to the right of the reports page you are viewing:


You can choose to filter the following options:

  • Inboxes, specific inboxes
  • Tags
  • Agents
  • Priority
  • Status
  • Source
  • Type


When you have set your preferred filters in the upper right-hand corner, at the very bottom there is a 'Save Filter' option:
 

When you save this you can quickly select this filter, and these will be accessible from the upper section of the filter pop-out.


For more information see: Reports