Within Teamwork Desk, you can
edit your notification preferences via
your profile settings.
Click your profile icon in the
top right of the main navigation bar and
select View Profile.
In your profile area, select
the Notifications tab.
At the top of the notifications
area, you can choose to apply your
preferences to all inboxes you have access
to or set different notifications for each
inbox.
For each notification type, you
can enable email or mobile
notifications.
Enabling live chat notifications
Live chat notifications are available for sites with the Live Chat feature enabled.
In your profile area, select
the Notifications tab.
From the Live chat conversations subsection, you can choose to enable/disable both email and mobile notifications when a new live chat is created using the corresponding checkboxes.
For more information, see: Editing Your Profile
Preferences