Within Teamwork Desk you can access your profile to update information and settings relevant to you.

To access your profile settings click on your avatar image to the top right of the Desk navigation bar and select 'My Profile':

When you choose this you will have four option within the left pane:

Profile tab

You can then enter your basic details such as Name, Email, Phone number, Job title, Time Zone, and also the option to upload a profile picture:

Permissions tab

From here, you can see all the inboxes on your Desk site shown as separate tiles:

To add inboxes to your default list, simply click on the inbox and a green check mark will appear highlighting it. To deselect, click on the inbox again. When happy with your selection, click on the Save Permissions button in the lower left corner.

Note: If you are not an administrator you may not be able to select or remove chosen inboxes.

Notifications tab

Here you can set defaults for when you should receive email notifications. If you wish to set different defaults for each inbox you have access to, check the Customize notifications for each inbox option.


Click on the green Generate New API Key button to create an API key for your profile. You can generate multiple API keys and create customized labels for each one.

For more information see: Getting started docs