Within Teamwork Desk you can delete tickets from any of your inboxes and they will be moved to the trash can.
Note: Tickets that are deleted and moved to the trash can will be automatically deleted after 30 days.
You can find the trash can by selecting the 'Tickets' option to the top of your Teamwork Desk page:
Within the left pane, to the bottom you will see the 'Trash' option:
When you select the trash option you can then view all deleted tickets in a similar way to how you would view one of your inboxes.
When you select a deleted ticket it will be displayed in a right pop out modal as a read only version, meaning you will not be able to reply to the ticket, change its status or change who it is assigned to.
To restore a ticket, first select the ticket you wish to restore from the trash which will then open in a modal to the right of the screen. Then select the restore option to the top right:
If you wish, you can restore tickets in bulk by ticking the box to the left of each ticket:
Once you have more than one ticket selected a restore option will appear to the right of the trash can view:
Note: When a ticket is restored, it will return to its original inbox. If a user wishes to edit the ticket in anyway it will have to be restored first.
If a customer or inbox is deleted their tickets will not display within the trash can.
For more information see: Creating a ticket