Within Teamwork Desk the Inbox is the center of activity.

This can be found by selecting the tickets option to the left of the Desk navigation bar:

There are three primary inboxes in Teamwork Desk:

My Tickets - Holds all of your assigned, active, solved, and closed tickets.

Unified Inbox - Holds all new, active, solved, and closed tickets from your full team or company. You can add or remove agents or department accounts that appear in the Unified Inbox by going to the Dashboard view.

Other Inbox’s -  Specific people or teams can also have their own inbox. You can see Adrian, Billy, and DC have their own inbox, and the Billing Department has its own Inbox.

Each Inbox is made up of a number of folders. These folders are revealed once there are active tickets in the relevant folder. This means that you may not always see each of these folders in an Inbox.

  • New Mine
  • Assigned
  • Waiting on customer
  • On-hold
  • Solved
  • Closed
  • Spam
For more information see: Inboxes and Unified Inboxes