Within Teamwork Desk, you may want to add a custom domain for your Help Doc site.

Note: Changing a CNAME is done through your domain provider (the company you registered your domain name with eg.GoDaddy.com).

To enter a custom domain, click on the your profile icon to the top right of the navigation bar and select 'Settings:

Near the top of the page select the 'Help Docs' area of settings:

 Select 'General Settings' within the left pane:

The custom domain option is with the 'Basics' area:

Setup steps:

Create the CName record - Simply create a CName record and point it to your Teamwork Desk site (eg. docs.yourdomain.com). (You usually do this with the company you registered your domain name with eg.GoDaddy.com)

  • Note: If your site is EU hosted, you will need to point the custom domain to eu.helpdocs.com
Verify the CName record is working - Once you have created the CName record and you have verified it is now pointing to your site (eg. Browse to your custom domain in a browser and you should see a Teamwork message).

Update your Teamwork Desk site settings - Log in to your Teamworkdesk.com account and navigate to settings > Help Docs > General Settings (as above).


  • SSL is not available on custom domain names
  • Do not use a DNS A record for your custom domain. The DNS record you need to create is a CName record.
For more information see: Help Docs settings