Within Teamwork Desk, adjustments to your
subscription are billed on a pro-rata basis.
You can make changes to your subscription at
any time. Your site will update immediately to
reflect the changes.
Payment adjustments reflecting changes to
your subscription will be invoiced
immediately.
- If you add more users to your
subscription, you will be billed for those
users immediately, and your subscription
renewal date will remain unchanged.
- If you remove users from your
subscription, you will be credited
immediately for those users' remaining
unused time in the current billing cycle,
and your subscription renewal date will
remain unchanged.
- If you change from monthly to annual
billing, you will be billed immediately,
and a new subscription cycle will start
from that date.
- If you change plan, e.g. from Pro to
Premium, you will be billed immediately
for the upgrade cost, and your
subscription renewal date will remain
unchanged.
Note: When applying a change to
your subscription, you will only be charged
for the increase amount, not the full
subscription total. The balance
corresponding to the change will be displayed
as a Due now total in the
order confirmation page.
Adding agents to a monthly subscription
When you add agents to your monthly
subscription during your billing cycle, those
new agents are added to your subscription for
the remainder of the billing period, and you
will be invoiced for the additional users
immediately.
If you were to add 5 new agents midway
through your monthly cycle, those 5 agents are
being purchased for the remaining half of that
month.
Example: John is currently
on a monthly Starter plan, with 5 agents,
renewing on the 1st of each month.
- Subscription: $10.50 x 5 = $52.50 ex
VAT monthly
- On 15th of June, John adds 3 agents
($31.50 extra per month to the
original subscription)
- This change is charged pro rata i.e.
the time remaining from when the
change was made until their next
renewal date. In this case its 15 days
(15th Jun to 30th Jun)
- $31.50 / 30 (# days in the full
billing cycle) = $1.05 x 15 days
(used time)
= $15.75 used
time to be charged immediately.
- Next invoice on 1st July: $84 (new 8 agent total x $10.50)
| Date | Agents | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|---|
| Renewal | 1 May 2021 | 5 | $10.50 | 1 | $52.50 | |
| Adjustment | 15 June 2021 | + 3 | $10.50 | 1 | 15 | $15.75 |
| Renewal | 1 July 2021 | 8 | $10.50 | 1 | $84 |
Adding agents to an annual subscription
When you add agents to your annual
subscription during your billing
cycle, those new agents are added to
your subscription for the remainder of
the billing period, and you will be
invoiced for the additional users
immediately.
If you were to add 4 new agents
during your annual cycle, those 4
agents are being purchased for the
remainder of that year.
Example: Sarah is
currently on an annual Pro plan with
14 agents, renewing on the 1st of each
year.
- Subscription: $15 x 14 = $2520 ex VAT
annually
- On 15th of May, Sarah adds 4 agents
($720 extra per year to the original
subscription)
- This change is charged pro rata i.e.
the time remaining from when the
change was made until their next
renewal date. In this case its 231
days (15th May 2021 to 1st Jan 2022)
- $720 / 365 (# days in the full
billing cycle) = $1.97 x 231 days
(used time) = $455.67 used
time to be charged immediately.
- Next invoice on 1st Jan 2022: $3240 (new 18 agent total)
| Date | Agents | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|---|
| Subscription | 1 Jan 2021 | 14 | $15 | 12 | 365 | $2520 |
| Adjustment | 15 May 2021 | + 4 | $15 | 7.59 | 231 | $455.67 |
| Renewal | 1 Jan 2022 | 18 | $15 | 12 | 365 | $3240 |
Removing agents from an existing subscription
When you remove agents from your
subscription during your billing
cycle, those new agents are removed
from your subscription immediately.
The unused time for those agents in
that period will be credited
immediately.
If you were to remove 5 agents midway
through your billing cycle, those 5
agents are unused for the remaining
half of that period.
Example: Matt is
currently on a monthly Pro plan with
10 agents, renewing on the 1st of each
month.
- Subscription: $18.75 x 10 = $187.50 ex
VAT monthly
- On 15th of June, Matt removes 5 agents
($93.75 less per month to the original
subscription)
- This change is credited pro rata i.e.
the time remaining from when the
change was made until their next
renewal date. In this case its 15 days
(15th June to 30th June)
- $93.75 / 30 (# days in the full
billing cycle) = $3.125 x 15 days
(unused time)
= $46.87 unused
time to be credited immediately.
- Next invoice on 1st July: $93.75 (new 5 agent
total)
| Date | Agents | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|---|
| Renewal | 1 June 2021 | 10 | $18.75 | 1 | 30 | $187.50 |
| Adjustment | 15 June 2021 | - 5 | $18.75 | 15 | - $46.87 | |
| Renewal | 1 July 2021 | 5 | $18.75 | 1 | $93.75 |
Switching from monthly to annual billing
When you change the billing cycle for
your subscription from monthly to annual,
the date of the modification becomes the
new annual subscription date - renewals
going forward will follow this date.
Note: You will be invoiced at
the time of the switch, and payment for
the new annual subscription will be taken,
with the annual billing cycle beginning
that day.
The time remaining on the monthly
subscription is credited towards
the annual subscription. If your monthly
renewal date was June 20th, and you switch
to annual on June 8th, you will be
credited the unused monthly time from June
8th - 20th.
Example: Margaret is
currently on a monthly Premium plan
with 10 agents, renewing on the 1st of
each month.
- Subscription: $36.75 x 10 agents =
$367.50 ex VAT monthly
- On 15th of June, Margaret switches
from monthly to annual billing
- There are still 15 days remaining on
the monthly subscription
- ($367.50 / 30 days) * 15 days
remaining = $183.75 credit
- Annual subscription: $29.50 x 10 agents x
12 months = $3540
- Margaret is charged $3356.25 ($3540 - $183.75 credit) on 15th June 2021 (date of
change = new renewal date)
| Date | Agents | Rate ($) | Months | Days | Total | |
|---|---|---|---|---|---|---|
| Renewal | 1 May 2021 | 10 | $36.75 | 1 | $367.50 | |
| Adjustment | 15 June 2021 | 10 | $29.50 | 12 | $3540 | |
| Unused Time June | 10 | $36.75 | 1 | 15 | - $183.75 | |
| 15 June 2022 | 12 | $3356.25 |
You can read more on how our payment
processor, Stripe, deals with proration,
in their documentation.
For more information, see: Adding Agents to Your
Site