Within Teamwork Desk you can forward emails from your Gmail account directly into your Teamwork Desk inbox to consolidate all emails in one location.



To set up forwarding within Gmail, navigate to your Gmail inbox and choose the settings cog to the right of the inbox view. Select settings and then 'Forwarding and POP/IMAP' as below:

Once you choose 'Forwarding and POP/IMAP' you be presented with a window to enter your forwarding email address, this can be found within your Teamwork Desk account.

Click on your profile icon to the top right of the Desk navigation bar and choose 'Settings' from the dropdown:



In the settings area, go to the 'Inboxes' tab and select 'Email Settings' in the left pane:

Select the inbox you want to verify the address for and then select 'Email Settings' from the left pane:


Scroll up to find the forwarding email address and select copy:


Once this is copied you can navigate back to your Gmail account and paste this into the 'add a forwarding address' window click next and finally confirm. You will then receive an email to your Teamwork Desk account with a confirmation link from Gmail, click on this to complete the set up.

More information on setting up Gmail forwarding can be found here: Gmail forwarding. You will need to follow the first article to add and confirm the forwarding before creating a filter.

Note: if you use a domain alias in Gmail, you'll need to set up a forwarding rule for 'emails to' each alias.